Terms of use

1. Website owner

This website (dodolab.com.mx) belongs to DodoLab. Contact email: info@dodolab.com.mx.

2. Use of the website

The website is for information and contact purposes. You agree to use it in good faith and not to:

• send unlawful or offensive content or content that infringes third-party rights;
• try to access restricted areas, interfere with the website's operation or carry out attacks;
• use bots or automated means to submit forms or messages in bulk;
• try to manipulate the AI assistant to obtain improper information or answers.

3. Artificial intelligence assistant

The assistant answers automatically, based on the website's information, and can make mistakes. Its answers are for guidance only and do not constitute an offer, a commercial proposal or a commitment on price, timeline or terms.

Prices, timelines and terms are only valid when they appear in a formal proposal sent by our team.

4. Contracted services

No services are sold or contracted online on this website: every engagement is agreed in writing, through a proposal and a contract, which prevail over these terms.

5. DodoChat and BrokLink plans

DodoChat and BrokLink monthly plans are paid in advance: when signing up, the setup or onboarding and the first month are paid, and the service starts once the payment clears.

Plans have no minimum term and can be cancelled at any time, effective at the end of the paid month. Additional BrokLink mailboxes have a 12-month minimum term.

Paid months and one-time payments are not refunded, unless the service could not be provided for reasons attributable to DodoLab or where applicable law requires it.

Price changes do not apply in the middle of a paid period and are announced at least 30 days in advance.

6. Consumer rights

If you hire our services as a consumer, nothing in these terms limits the rights granted to you by Mexico's Federal Consumer Protection Law. You can also contact the Federal Consumer Protection Agency (PROFECO).

7. Intellectual and industrial property

The text, design, illustrations, brand and other content on the website belong to DodoLab or are used with permission, and are protected by intellectual and industrial property law. They may not be reproduced without prior authorisation.

You may quote excerpts from blog articles, as long as you credit the source with a link to the original article.

8. Links to other websites

The website may include links to third-party websites. We do not control their content or their privacy policies.

9. Liability

The website content is general in nature and does not replace a specific analysis of your case. We work to keep the website available and up to date, although there may be occasional interruptions or errors.

10. Privacy

The processing of your personal data is described in our privacy notice, in accordance with the LFPDPPP.

11. Governing law and jurisdiction

These terms are governed by the federal laws of the United Mexican States. If you are a consumer, you keep the rights and avenues of complaint the law grants you, including PROFECO.

12. Changes to these terms

We may update these terms at any time. The date of the last update appears at the top of the page.

See also: Privacy policy.